Frequently asked questions.

All the answers you're looking for.

What is Stashable?

Stashable, formerly known as Box Butler, makes storage easy with pick-up and drop-off service. We pick up items from your home or business, store them securely, and deliver them back when you need them. Spend your time doing more important things than going to self-storage using our concierge storage services.


How does it work?

Stashable is an on-demand storage service that arrives at your location with a vehicle and a team of movers to pack and take inventory of your items and storage boxes.

Whenever you want one or more of your items, simply give us a call and schedule a delivery. We’re the concierge storage service that brings your items, storage boxes, and storage bins right to your door.


Why Stashable?

Stashable, formerly known as Box Butler, is a pioneer of the on-demand and concierge storage industry. We have been in operation since 2007 and have been named the best storage service by New York Magazine. We come to you, so you don’t have to leave your home to store your stuff. Appointments are available based on location, with 1 hour arrival windows and 99% on-time performance. Our concierge storage movers are world class, and so is our customer service department.

Why spend your free time fighting with your mini storage and public storage? If you’ve got stuff, it’s Stashable.


Why should I choose Stashable over public storage, mini storage, or pod storage?

Our on-demand and concierge storage services take the pain out of public storage. Borrowing a friend’s truck or renting a van is only the first hurdle we have to get past, but moving storage boxes and furniture into the truck, lugging your stuff across town to your storage unit on time, and dragging everything out of your vehicle again involves too much effort.

With Stashable, there are no pods in the driveway, no public storage sheds and garages, and no hard work involved. Our on-demand storage movers will show up at your door, pick up your storage boxes and furniture, and take it to our secure storage units and facilities that we own, not third parties.


My local storage unit has a lower storage cost, though…

Your local public storage might have lower storage costs, but once you actually need storage, or need to get something back from your storage unit, we make the process easy. When you take into account the time and effort you have to put in, the difficulty of staying organized, the pain of moving your stuff out of storage to use again or donate to a friend, we think you’re looking at a great service for the cost with Stashable.

Stashable is the best in on-demand storage. We offer to help you stay organized, keep your stuff safe and secure, and move your storage boxes and furniture for you with an easy storage pick-up and drop-off service. If you’ve got stuff, it’s Stashable.


Where is Stashable available?

We’re proud to offer concierge storage services in the following cities:

Arizona

Canada

Colorado

Florida

Massachusetts

Michigan

New York City area

Pennsylvania

Texas

Don’t see your city or local area? Don’t worry, we’re continuing to offer our on-demand storage services in more locations all the time.


Where are Stashable offices located?

Austin, Texas
4121 S. Industrial Dr., Austin, TX 78744
(512) 813-9401

Boston, Massachusetts
77 Constitution Blvd., Franklin, MA 02038
(617) 313-7693

Dallas, Texas
2009 Country Club Dr., Carrollton, TX 75006
(214) 736-5107

Denver, Colorado
11333 E. 53rd Ave., Denver, CO 80239
(303) 625-9133

Detroit, Michigan
7277 North Haggerty Rd., Canton, MI 48187
(313) 636-2554

Houston, Texas
3502 Bissonet St., Houston, TX 77005
(281) 306-9949

Jacksonville, Florida
775 Whittaker Rd., Jacksonville, FL 32218
(904) 295-0970

New York City
215 Park Ave. South, 11th Fl., New York, NY 10003
(646) 845-9704

Northern New Jersey
526 US-Route 46, Unit B, Teterboro, NJ 07608
(973) 327-7105

Orlando, Florida
3608 Shader Rd., Orlando, FL 32808
(407) 490-1321

Philadelphia, Pennsylvania
6 Lee Blvd., Malverne, PA 19355
(215) 607-2730

Phoenix, Arizona
2955 S. 18th Place, Phoenix, AZ 85034
(602) 466-7050

San Antonio, Texas
5122 Dietrich Rd., San Antonio, TX 78219
(210) 802-2965

Toronto, Ontario, Canada
55 Doney Crescent, Concord, Ontario L4K 1P6
(647) 953-9614


How do I get started?

Simply enter your ZIP or postal code, choose your plan size, and schedule your first appointment. You can store as much or as little as you want, including boxes, bins, furniture, sports equipment, and clothing.

You can also get started by calling (646) 828-8000.


What can I store?

Almost anything. Your skis, your couch, your old air conditioner, that dusty guitar you haven’t touched in a while. Our storage movers will pick up and drop off everything you give us with care and concern for its safety and your peace of mind, placed in your closest local Stashable storage facility.


What will you absolutely not store?

Great question! Unfortunately there are some items that we cannot store, either due to concerns about rodents, safety, or local, state, and federal laws. We’re concerned about the safety and condition of your stuff!

  • No food or edible material of any kind. This includes spices, even if they’re in an airtight jar or container.
  • No liquids of any kind, including bottles of water, cleaning supplies, soaps and body wash, and shampoos and conditioners.
  • No large kitchen appliances that contain freon or other hazardous materials, such as a refrigerator or oven.
  • No delicate or breakable objects, such as fine art, antiques, mirrors, or all-glass objects.
  • No explosives, including fireworks.
  • No illegal substances or drugs recognized as illegal by the U.S. Government.

Please note that Stashable retains the right to refuse pick up and storage of specific items, or refuse service to specific customers, at our discretion, if we deem them to be prohibited, dangerous, or inappropriate.


Can I visit or pick up my stuff in storage?

Sure! Please contact customer support to set up an appointment to visit our storage units or warehouses. You must provide us with at least 36 hours notice in advance. The items you request will be pulled from our secure storage facility and made available to you in a specified location. The standard warehouse fee of $25 per storage mover for every 30 minutes will apply.

You cannot visit the shelves where your items are stored.


What is the minimum storage period?

Our minimum storage period is 3 months (excluding promotions).


How do I cancel or terminate my storage plan?

To cancel or terminate your plan, simply set up a delivery to retrieve all of your items, storage boxes, and storage bins from our storage units and facilities before your next billing date and you will only be charged until the end of your current billing month. If you don’t have stuff in storage, you will not be billed.


Where do you store my belongings?

We are dedicated to ensuring your belongings are never handed off to a third party, so all items are stored in our secure Stashable storage units and facilities. Our storage units are climate-controlled, pest-free, monitored by police and fire 24/7, and are located in flood-free zones. With our racking, warehousing, and vaulting equipment, our facilities are designed for the safe storage of household goods, including boxes and furniture, to ensure your items are safely stored to prevent damage. We also avoid exposing your items to swings in temperature, dust, and other elements that can cause further damage.


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